FAQs

Unfortunately you are not able to edit an order once you have completed checkout. Please email us at hello@groen.co.za and one of our Customer Support agents will be able to help you.

Unfortunately you are not able to manuel edit an order once you have completed checkout. Please email us at hello@groen.co.za and one of our Customer Support agents will be able to help you.

Transit times: (Once leaving GROEN HQ)

Location To your door Store collection
Cape Town: 1 – 2 working days 1 – 2 working days
Main centre: 2 – 3 working days N/A
Regional area: 2 – 5 working days N/A
Remote area: 5 – 7 working days N/A

Returns within 30 days. You will be offered a Groen voucher, refund or a product exchange. Refunds are processed within 1 to 2 working days of the returned items arriving at our warehouse (refunds can take up to 3 working days to reflect in your account once processed due to banking timelines).

Fill in your email address below and we’ll send you a link to create a new password for your Groen Account. Email address: Enter the email address you use to log in to your Groen Account.

Personal information includes:

  • certain information that we collect automatically when you visit our website;
  • certain information collected on registration (see below);
  • certain information collected on submission; and
  • optional information that you provide to us voluntarily (see below);

but excludes:

  • information that has been made anonymous so that it does not identify a specific person;
  • permanently de-identified information that does not relate or cannot be traced back to you specifically;
  • non-personal statistical information collected and compiled by us; and
  • information that you have provided voluntarily in an open, public environment or forum including any blog, chat room, community, classifieds, or discussion board (because the information has been disclosed in a public forum, it is no longer confidential and does not constitute personal information subject to protection under this policy).

Common examples

Common examples of the types of personal information which we may collect and process include your:

  • identifying information – such as your name, date of birth, or identification number of any kind;
  • contact information – such as your phone number or email address;
  • address information – such as your physical or postal address; or
  • financial information – such as your bank account details.

Still have a question?

Please contact us for more information.

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